Why Customers Still Need Voices

You’d think customers’ communications with product management and product marketing is way better now with Social – probably so but when are the voices actually being heard by the PM department? Depends on who’s managing the Twitter and Facebook accounts, right?  And that job is probably with big “M” marketing. Don’t get me wrong, I love these guys but another layer for customer voices to filter through is just too much!

Sooner is always better.

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