Almost all of my participants in the workshop (about 8 people) had never previously heard of the term “servant leader.” I asked the group what feelings they had around the term. Their responses sent chills up my spine…
“I don’t like the term. At our company this isn’t acceptable.”
“When I think about the words, I don’t like it. The word ‘servant’ turns me off.’
“We don’t use those words here. It doesn’t fit into our culture.”
I had known that the client environment was a place of fear. A place where mistakes were not acceptable, and management was very controlling. I had no idea of the toll it had taken on their employees.
ScrumMasters who don’t believe in servant leadership
The fact is: If your… catalysts for positive change (i.e. YOUR SCRUMMASTERS) do not believe in servant leadership, you’re pretty much screwed… well. Not really. There is potential for this to change… but it will be a very hard, long, and up-hill battle with the entire system.
What was so revealing to me was that the ScrumMaster’s responses were so indicative of the cultural dysfunctions at play.