Why Customers Still Need Voices

You’d think customers’ communications with product management and product marketing is way better now with Social – probably so but when are the voices actually being heard by the PM department?¬†Depends on who’s managing the Twitter and Facebook accounts, right? ¬†And that job is probably with big “M” marketing. Don’t get me wrong, I love these guys but another layer for customer voices to filter through is just too much!

Sooner is always better.

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