“We just inherited a heavy call center system that needs to be updated/migrated based on Microsoft Access… and the creator of this massive system just died. We have no documentation. Can Agile fix this?”
Yes. I just finished a conversation with a client. Yes, this is a scary place to be in. Yes, we can take an agile-approach to documenting, understanding structural decomposition, migrating, and updating. Yes. It’s all possible.
LESSON TO BE LEARNED
Please, do yourself a favor. Do not wait until somebody dies to consider upgrading, migrating, documenting, or improving anything within your business.
No guarantees in this life. Prepare for the unexpected now. (Potentially) prepare for the worst now.