Weekend Reading – #Deming 14 Points for Management

edwards-demming-book-quality-productivity-competitive-position

Find yourself Deming’s 14 Points for Management. You can never remind yourself enough.

  1. ”Create constancy of purpose towards improvement” – Replace short-term reaction with long-term planning.
  2. ”Adopt the new philosophy” – The implication is that management should actually adopt his philosophy, rather than merely expect the workforce to do so.
  3. ”Cease dependence on inspection” – If variation is reduced, there is no need to inspect manufactured items for defects, because there won’t be any.
  4. ”Move towards a single supplier for any one item” –  Multiple suppliers mean variation between feedstocks.
  5. ”Improve constantly and forever” – Constantly strive to reduce variation.
  6. ”Institute training on the job”  If people are inadequately trained, they will not all work the same way, and this will introduce variation.
  7. ”Institute leadership” – Deming makes a distinction between leadership and mere supervision. The latter is quota- and target-based.
  8. ”Drive out fear” – Deming sees management by fear as counter- productive in the long term, because it prevents workers from acting in the organization’s best interests.
  9. ”Break down barriers between departments” – Another idea central to TQM is the concept of the ‘internal customer’, that each department serves not the management, but the other departments that use its outputs.
  10. ”Eliminate slogans” – Another central TQM idea is that it’s not people who make most mistakes – it’s the process they are working within. Harassing the workforce without improving the processes they use is counter-productive.
  11. ”Eliminate management by objectives” – Deming saw production targets as encouraging the delivery of poor-quality goods.
  12. ”Remove barriers to pride of workmanship” – Many of the other problems outlined reduce worker satisfaction.
  13. ”Institute education and self-improvement”
  14. ”The transformation is everyone’s job”

The Life of an Agile Coach in a Song

TOPPOP: Atlanta Rhythm Section – Georgia Rhythm

Being from Atlanta… yup.

Livin’ out of a suitcase
Sleepin’ in hotel rooms
Rental cars and airport bars
And dog day afternoons

My occupation is a picker
And music is my game
Sometimes it makes me crazy
But I would not change a thing

So lay down a back beat
Crank up your trusty Gibson
Let’s give it everything we got just one more time
Lovin’ the life we’re livin’
Playin’ that Georgia rhythm
Nothin’ else ever made me feel so fine

Four o’clock in the morning
Waitin’ for a plane
We passed around the bottle, Lord
And we don’t feel no pain

Life out here on the highway
Has its ups and downs
But last night the Georgia rhythm
Tore up another town

So lay down a back beat
Crank up your trusty Gibson, it’s alright
Let’s give it everything we got just one more time
One more time
Lovin’ the life we’re livin’
Playin’ that Georgia rhythm
Nothin’ else ever made me feel this fine, yeah

Alright

Rising above the madness
Homeward bound again
To normal ways and lazy days
And old familiar friends

Some conversation with my lady
Some love long overdue
God knows I hate to leave her
But I got a job to do

So lay down a back beat
Crank up your trusty Gibson, son
Let’s give it everything we got just one more time
Lovin’ the life we’re livin’
Playin’ that Georgia rhythm
Makin’ music, movin’ on down the line
One more time

Lay down a back beat
Crank up your trusty Gibson
Let’s give it everything we got just one more time, one more time
Lovin’ the life we’re livin’
Playin’ that Georgia rhythm
Nothin’ else ever made me feel this fine

Give it everything we got just one more time

Team, Work.

When we spend time with teams with often repeat a number of things over and over and over again in order that they might, at some point in time, “stick” in their minds like dried cement.

One of these is the simple fact that optimizing team performance and team dynamics takes work – and not a small amount either. You see, we can bring all the strategy, tactics, tools, technology, consulting, coaching, and we could even spend our precious time simply yelling at you (but we don’t) – and none of that would do any good unless the individuals and teams have committed themselves to do the tough work necessary of improving themselves and their team.

That’s why we title some of our activities and group assignments as “Team, Work” – reminding the group that it’s going to take your Team + Work to make this happen (or = Teamwork). Not overly clever, I know, but it does cause a few to pause when they see it.

As is often the case, many people commit to the idea of change and perhaps might even fall in love with the idea of change but it can be difficult at times to commit the actual effort that is required.

But your teams, your organizations, and the products, services, and solutions that you have for your clients and customers are worth it – and you’ll serve them better when you’re a better team and more optimized organization.

Go for it! Commit to the work, effort, and time required to help your team improve their performance and enhance the culture and everyday environment.  You don’t have to use Team Science™ to do this either as there are many options for improving team performance out there – the point is that you budget in the time, realistically, so that it can be scheduled in appropriately and intentionally.

Our passion is to see teams grow and perform better. Shouldn’t that be one of your top priorities as well?